Service & warranty

The jewellery is in solid silver 925 thousandths

The guarantee begins on the date of purchase of the jewellery, as indicated on the purchase confirmation and the invoice, which can be downloaded directly from your personal space on the website.

The legal guarantee applies in the event of a manufacturing defect or hidden fault only.

It does not cover damage resulting from improper handling or use of the jewellery. We will also not be able to accept items for repair if repair attempts or repairs have been carried out by a third party, including items that have been modified from the original model.

You can extend the life of your jewellery by following a few simple instructions: (see the care and cleaning section for more details)

Keep your jewellery in its original pouch

Clean it with a soft cloth.

Avoid contact with water, soap, perfume, hairspray, chlorinated water or chemicals.

Avoid shocks that could cause scratches or other damage, such as stones falling out.

Also remember to remove your jewellery before going to bed, washing, doing sport or taking a sauna. 

Failure to comply with these instructions will invalidate the warranty.

Your jewellery will then be sent to our repair workshops 

in order to draw up an estimate prior to repair, which will be submitted to you for approval.  

Please note that, in addition to the repair costs, there may also be transport costs for the return of the goods. These may also be charged if you refuse to allow the repair to be carried out.

A repair can take around 4 to 6 weeks from the time it is received and your quotation or guarantee accepted. 

1. Regular cleaning of 925 silver jewellery

Frequent maintenance is recommended to prevent silver from tarnishing quickly. Here are some simple and effective methods:

Silver polishing cloth: One of the simplest methods is to use a cloth specially designed for polishing silver. These cloths are impregnated with cleaning products that help to remove light traces of tarnish while restoring the jewellery's shine. We recommend that you use this cloth after each use of the jewellery for quick maintenance Warm water and mild soap: If your silver jewellery is slightly tarnished, you can clean it with warm water and mild soap (avoid soap containing ammonia or abrasive agents). Soak the jewellery in this solution for a few minutes, then rub gently with a soft cloth. Rinse with clean water and dry carefully to avoid water spots.

2. Precautions to be taken to avoid oxidation

Oxidation is a natural phenomenon that occurs when silver comes into contact with air or other substances. To prevent or delay this process, here are a few precautions to take:

Avoid exposure to moisture and chemicals: Silver jewellery must be protected from moisture and chemicals such as perfumes, sun creams, lotions and even sweat. It is advisable to remove your silver jewellery before swimming, playing sport or taking a shower. Similarly, apply your cosmetics before putting on your jewellery to prevent it coming into contact with these substances.
Proper storage: When you're not wearing your silver jewellery, it's important to store it in a dry, airtight place. Use cloth pouches, lined jewellery boxes or airtight bags to limit their exposure to moisture and air. Adding a sachet of silica or a piece of chalk to your jewellery box can help absorb moisture.

Wearing jewellery regularly: Surprisingly, wearing your silver jewellery regularly can help reduce tarnishing. Natural friction with the skin helps to maintain their shine. However, it's important to clean your jewellery after wearing it, especially if you've been sweating.

3. Professional care for 925 silver jewellery

For jewellery made of very precious silver or containing stones, it may be preferable to leave the cleaning to a professional. Jewellers have specialised tools at their disposal, such as ultrasonic baths and professional products, which enable them to clean thoroughly without damaging the stones or delicate finishes.

Regular checks: As well as cleaning, it's a good idea to have the following inspected
have your jewellery checked regularly by a professional to ensure that the clasps, mountings and stones are in good condition, especially if you wear them a lot.

4. What to avoid to protect your 925 silver jewellery

Abrasive products: It is essential to avoid using abrasive cleaners or rough sponges that can scratch the surface of the silver.

Strong chemical solutions: Cleaners containing ammonia, chlorine or bleach are too aggressive for sterling silver and can damage it irreparably.

Excessive polishing: Polishing too often, especially with chemicals, can lead to premature wear of the metal. Limit this operation to times when the silver is visibly tarnished.

Conclusion

Taking care of your 925 silver jewellery requires regular maintenance and precautions to preserve its beauty and sparkle. Gentle, frequent cleaning with appropriate products, combined with proper storage, will help prevent oxidation. By following this advice, your silver jewellery will remain beautiful and sparkling for many years.